Updated paid cancellation notification email design (#20726)

REF DES-572
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Sanne de Vries 2024-08-08 14:36:43 +02:00 committed by GitHub
parent c361bf1afc
commit bdff3d7b5c
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2 changed files with 56 additions and 88 deletions

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@ -30,71 +30,49 @@
<tr>
<td class="wrapper" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 14px; vertical-align: top; box-sizing: border-box;">
<table border="0" cellpadding="0" cellspacing="0" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%;">
{{#if siteIconUrl}}
<tr>
<td align="center" style="padding-bottom: 56px; text-align: center;"><a href="{{siteUrl}}"><img src="{{siteIconUrl}}" alt="{{siteTitle}}" border="0" width="48" height="48"></a></td>
</tr>
{{/if}}
<tr>
<td style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 14px; vertical-align: top;">
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 20px; color: #15212A; font-weight: bold; line-height: 25px; margin: 0; margin-bottom: 15px;">Hey there,</p>
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 16px; color: #3A464C; font-weight: normal; margin: 0; line-height: 25px; margin-bottom: 32px;">A paid member's subscription has just been <span style="font-weight: bold; color: #15212A;">canceled</span>.</p>
<table width="100" border="0" cellpadding="0" cellspacing="0" class="btn btn-primary" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; table-layout: fixed; width: 100%; min-width: 100%; box-sizing: border-box; background: #F9F9FA; border-radius: 7px;">
<tbody>
<tr>
<td align="left" style="padding: 16px;">
<table border="0" cellpadding="0" cellspacing="0">
<tr>
<td style="padding-right: 14px;">
<div style="width: 48px; height: 48px; background-color: #15171A; border-radius: 999px; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 19px; color: #FFFFFF; text-align: center; vertical-align: center; font-weight: 500; line-height: 47px;">
{{memberData.initials}}
</div>
</td>
<td style="padding-right: 8px;">
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 16px; padding-right: 8px; padding: 0; margin: 0; color: #15171A; font-weight: 600;">{{memberData.name}}</p>
{{#if memberData.showEmail}}
<p class="text-link" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 13px; padding-right: 8px; padding: 0; margin: 0; color: #394047; font-weight: 400;">{{memberData.email}}</p>
{{/if}}
{{#unless subscriptionData.cancelNow}}
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 13px; padding-right: 8px; padding: 0; margin: 0; color: #95A1AD;">Canceled on {{subscriptionData.canceledAt}} </p>
{{/unless}}
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td style="vertical-align: top; padding-top: 0; padding-right: 16px; padding-bottom: 16px; padding-left: 16px;">
<hr style="border-bottom: 2px solid #F4F4F5; margin-top: 0; margin-bottom: 16px;" />
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 13px; padding-right: 8px; padding: 0; margin: 0; color: #95A1AD;">Tier</p>
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 16px; padding-right: 8px; padding: 0; margin: 0; color: #15171A; font-weight: 600;">{{tierData.name}}<span style="font-weight: normal; color:#3A464C;"> - {{tierData.details}}</span></p>
</td>
</tr>
<tr>
<td style="vertical-align: top; padding-top: 0; padding-right: 16px; padding-bottom: 16px; padding-left: 16px;">
{{#if subscriptionData.cancelNow}}
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 13px; padding-right: 8px; padding: 0; margin: 0; color: #95A1AD;">Subscription expired on</p>
{{else}}
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 13px; padding-right: 8px; padding: 0; margin: 0; color: #95A1AD;">Subscription will expire on</p>
{{/if}}
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 16px; padding-right: 8px; padding: 0; margin: 0; color: #15171A; font-weight: 600;">{{subscriptionData.expiryAt}}</p>
</td>
</tr>
{{#if subscriptionData.cancellationReason}}
<tr>
<td style="vertical-align: top; padding-top: 0; padding-right: 16px; padding-bottom: 16px; padding-left: 16px;">
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 13px; padding-right: 8px; padding: 0; margin: 0; color: #95A1AD;">Cancellation reason</p>
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 16px; padding-right: 8px; padding: 0; margin: 0; color: #15171A; font-weight: 400;">{{subscriptionData.cancellationReason}}</p>
</td>
</tr>
{{/if}}
</tbody>
</table>
<table border="0" cellpadding="0" cellspacing="0" class="btn btn-primary" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; box-sizing: border-box;">
<h1 style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 26px; color: #15212A; font-weight: bold; line-height: 28px; margin: 0; padding-bottom: 24px;">A paid member's subscription has just been canceled</h1>
<table width="100" border="0" cellpadding="0" cellspacing="0" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; table-layout: fixed; width: 100%; min-width: 100%; box-sizing: border-box; background: #F4F5F6; border-radius: 8px;">
<tbody>
<tr>
<td align="left" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 16px; vertical-align: top; padding-top: 32px; padding-bottom: 12px;">
<table border="0" cellpadding="0" cellspacing="0" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: auto;">
<td align="left" style="padding: 24px;">
<table border="0" cellpadding="0" cellspacing="0">
<tr>
<td style="padding-right: 8px; background-color: #F4F5F6; text-align: left; vertical-align: middle;" valign="middle">
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 15px; margin: 0; padding-bottom: 4px; color: #15171A; font-weight: 400;">Name:</p>
<p class="text-link" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 18px; margin: 0; padding-bottom: 24px; color: #15171A; font-weight: 600;">{{memberData.name}}{{#if memberData.showEmail}} ({{memberData.email}}){{/if}}</p>
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 15px; margin: 0; padding-bottom: 4px; color: #15171A; font-weight: 400;">Tier:</p>
<p class="text-link" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 18px; margin: 0; padding-bottom: 24px; color: #15171A; font-weight: 600;">{{tierData.name}}{{#if tierData.details}} &bull; {{tierData.details}}{{/if}}</p>
{{#if subscriptionData.cancelNow}}
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 15px; margin: 0; padding-bottom: 4px; color: #15171A; font-weight: 400;">Expired on:</p>
{{else}}
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 15px; margin: 0; padding-bottom: 4px; color: #15171A; font-weight: 400;">Expires on:</p>
{{/if}}
<p class="text-link" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 18px; margin: 0; padding-bottom: 24px; color: #15171A; font-weight: 600;">{{subscriptionData.expiryAt}}</p>
{{#if subscriptionData.cancellationReason}}
<p style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 15px; margin: 0; padding-bottom: 24px; color: #15171A; font-weight: 400;">"{{subscriptionData.cancellationReason}}"</p>
{{/if}}
</td>
</tr>
</table>
<table border="0" cellpadding="0" cellspacing="0" class="btn btn-primary" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; box-sizing: border-box;">
<tbody>
<tr>
<td style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 16px; vertical-align: top; background-color: {{accentColor}}; border-radius: 5px; text-align: center;"> <a href="{{memberData.adminUrl}}" target="_blank" style="display: inline-block; color: #ffffff; background-color: {{accentColor}}; border: solid 1px {{accentColor}}; border-radius: 5px; box-sizing: border-box; cursor: pointer; text-decoration: none; font-size: 16px; font-weight: normal; margin: 0; padding: 9px 22px 10px; border-color: {{accentColor}};">View member</a> </td>
<td align="left" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 16px; vertical-align: top;">
<table border="0" cellpadding="0" cellspacing="0" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: auto;">
<tbody>
<tr>
<td style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 15px; vertical-align: top; background-color: {{accentColor}}; border-radius: 8px; text-align: center;"> <a href="{{memberData.adminUrl}}" target="_blank" style="display: inline-block; color: #ffffff; background-color: {{accentColor}}; border: solid 1px {{accentColor}}; border-radius: 8px; box-sizing: border-box; cursor: pointer; text-decoration: none; font-size: 15px; font-weight: normal; margin: 0; padding: 10px 20px; border-color: {{accentColor}};">View member</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
@ -102,21 +80,29 @@
</tr>
</tbody>
</table>
<hr/>
<p style="word-break: break-all; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 15px; color: #3A464C; font-weight: normal; margin: 0; line-height: 25px; margin-bottom: 5px;">You can also copy & paste this URL into your browser:</p>
<p class="text-link" style="word-break: break-all; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 15px; line-height: 25px; margin-top:0; color: #3A464C;">{{memberData.adminUrl}}</p>
<table border="0" cellpadding="0" cellspacing="0" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: auto;">
<tbody>
<tr>
<td align="left" style="padding-top: 24px;">
<p style="word-break: break-all; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 15px; color: #7c8b9a; font-weight: normal; margin: 0; line-height: 25px;">Or copy and paste this URL into your browser:</p>
<p class="text-link" style="word-break: break-all; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 15px; line-height: 25px; margin:0; color: #7c8b9a; font-weight: normal;">{{memberData.adminUrl}}</p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<!-- START FOOTER -->
<tr>
<td style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 14px; vertical-align: top; padding-top: 80px;">
<p class="small" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; line-height: 18px; font-size: 11px; color: #738A94; font-weight: normal; margin: 0; margin-bottom: 2px;">This message was sent from <a class="small" href="{{siteUrl}}" style="text-decoration: underline; color: #738A94; font-size: 11px;">{{siteDomain}}</a> to <a class="small" href="mailto:{{toEmail}}" style="text-decoration: underline; color: #738A94; font-size: 11px;">{{toEmail}}</a></p>
<td style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 12px; vertical-align: top; padding-top: 56px;">
<p class="small" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; line-height: 18px; font-size: 12px; color: #7C8B9A; font-weight: normal; margin: 0;">This message was sent from <a class="small" href="{{siteUrl}}" style="text-decoration: underline; color: #7C8B9A; font-size: 12px;">{{siteDomain}}</a> to <a class="small" href="mailto:{{toEmail}}" style="text-decoration: underline; color: #7C8B9A; font-size: 12px;">{{toEmail}}</a></p>
</td>
</tr>
<tr>
<td style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 14px; vertical-align: top; padding-top: 2px">
<p class="small" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; line-height: 18px; font-size: 11px; color: #738A94; font-weight: normal; margin: 0; margin-bottom: 2px;">Dont want to receive these emails? Manage your preferences <a class="small" href="{{staffUrl}}" style="text-decoration: underline; color: #738A94; font-size: 11px;">here</a>.</p>
<td style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 12px; vertical-align: top;">
<p class="small" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; line-height: 18px; font-size: 12px; color: #7C8B9A; font-weight: normal; margin: 0;">Dont want to receive these emails? Manage your preferences <a class="small" href="{{staffUrl}}" style="text-decoration: underline; color: #7C8B9A; font-size: 12px;">here</a>.</p>
</td>
</tr>

View File

@ -732,13 +732,9 @@ describe('StaffService', function () {
mailStub.calledOnce.should.be.true();
testCommonPaidSubCancelMailData(stubs);
mailStub.calledWith(
sinon.match.has('html', sinon.match('Canceled on 5 Aug 2022'))
).should.be.true();
// Expiration sentence is in the future tense
mailStub.calledWith(
sinon.match.has('html', sinon.match('Subscription will expire on'))
sinon.match.has('html', sinon.match('Expires on'))
).should.be.true();
mailStub.calledWith(
@ -752,24 +748,17 @@ describe('StaffService', function () {
mailStub.calledWith(
sinon.match.has('html', sinon.match('Reason: Changed my mind!'))
).should.be.true();
mailStub.calledWith(
sinon.match.has('html', sinon.match('Cancellation reason'))
).should.be.true();
});
it('sends paid subscription cancel alert when sub is canceled without reason', async function () {
await service.emails.notifyPaidSubscriptionCanceled({member, tier, subscription, expiryAt, canceledAt, cancelNow}, options);
await service.emails.notifyPaidSubscriptionCanceled({member, tier, subscription, expiryAt, cancelNow}, options);
mailStub.calledOnce.should.be.true();
testCommonPaidSubCancelMailData(stubs);
mailStub.calledWith(
sinon.match.has('html', sinon.match('Canceled on 5 Aug 2022'))
).should.be.true();
// Expiration sentence is in the future tense
mailStub.calledWith(
sinon.match.has('html', sinon.match('Subscription will expire on'))
sinon.match.has('html', sinon.match('Expires on'))
).should.be.true();
mailStub.calledWith(
@ -780,9 +769,6 @@ describe('StaffService', function () {
mailStub.calledWith(
sinon.match.has('html', sinon.match('Reason: '))
).should.be.false();
mailStub.calledWith(
sinon.match.has('html', sinon.match('Cancellation reason'))
).should.be.false();
});
it('sends paid subscription cancel alert when subscription is canceled immediately', async function () {
@ -802,7 +788,7 @@ describe('StaffService', function () {
// Expiration sentence is in the past tense
mailStub.calledWith(
sinon.match.has('html', sinon.match('Subscription expired on'))
sinon.match.has('html', sinon.match('Expired on'))
).should.be.true();
mailStub.calledWith(
@ -813,10 +799,6 @@ describe('StaffService', function () {
sinon.match.has('html', 'Offer')
).should.be.false();
mailStub.calledWith(
sinon.match.has('html', sinon.match('Cancellation reason'))
).should.be.true();
mailStub.calledWith(
sinon.match.has('html', sinon.match('Reason: Payment failed'))
).should.be.true();